Store Policies

Payments and Refunds
We accept Visa, Mastercard, American Express, Discover all through PayPal. We don’t accept personal checks or money orders.

If your card is declined, it’s likely an incorrect address or security code. We take our customers’ security very seriously, so we need the exact billing address and security codes for all of our credit card transactions. We don’t recommend emailing credit card information.

Tracking
Once your package ships, we’ll email you with tracking information.

International Shipping
At this time we do not ship internationally.

Damaged Orders or Missing Items
We can issue a refund or replace your missing, incorrect, or damaged items within 30 days of purchase. Please check your order as soon as possible. If anything is missing or incorrect, email info@soapologist.com. It helps if you have your order number and a list of the items.

If your order is damaged, please take photos of the items, box, and labels and email it to us. If you choose a replacement, we’ll ship it to the original shipping address.

If you want to return an item, please email us at info@soapologist.com within 30 days for a resolution or a Return Merchandise Authorization (RMA).

We cannot accept returns without prior authorization. All unsolicited products will not be refunded or returned.

All refunds for the product price are applied to the original method of payment. Original and return shipping costs, associated fees, duties, and taxes will not be refunded. We recommend insuring the return and getting the tracking information.

Please allow us 10 business days to process returns.